Shared from the Living the 7 Habits app:

If you really seek to understand, without hypocrisy and without guile, there will be times when you will be literally stunned with the pure knowledge and understanding that will flow to you from another human being. It isn’t even always necessary to talk in order to empathize. In fact, sometimes words may just get in your way.

Habit 5: Seek First To Understand, Then To Be Understood